Senior Specialist Technical Services FULL TIME & PERMANENT

Key Accountabilities

Implement aspects of business product strategy at customers, e.g. grade rationalization, grade improvements, new grades, etc.
Identify, interpret and communicate customer technical needs and requirements to M&S team as well as to other stakeholders, e.g. operating hubs, supply chain, etc.
Provide specialist technical and process support to customers on the use of SA Chemicals’ polymer grades and benefits thereof.
Investigate and resolve process and product related customer complaints decisively and objectively.
Monitor quality of packaging for polymers and contribute to reviews and updating of packaging specifications.
Provide expertise and support to Exports customers (cross border and deep sea) in polymer conversion and customer complaint investigations.
Identify process, quality or efficiency problems, initiate tests, interpret results, draw conclusions and make recommendations to assist customers to convert SA Chemicals polymer materials successfully.
Identify opportunities for significantly optimizing customers’ processes and improving manufacturing efficiencies.
Provide input and recommendations to polymer manufacturing hubs with respect to product quality decisions to guide production and Sales teams on suitability for final product conversion.
Lead and coordinate the implementation of Sasol’s plastics sustainability projects at customers and in conjunction with internal and external stakeholders.
Leverage knowledge of customer process and application requirements to contribute to quality decisions and drawing of product specifications at operating hubs.
Lead the TS interface with internal value chain stakeholders to ensure that customer product requirements form part of grade development objectives.
Participate in relevant product development forums and liaise with external institutions to stay abreast of new developments in manufacturing technologies and product quality standards.
Participate in relevant industry forums and associations in support of Sasol’s strategic objectives.