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Company DescriptionWNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.Job DescriptionProvide a reliable and trustworthy customer serviceIdentify and understand customer needs to consistently provide a high quality service.Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.Provide accurate information on products and services to clients to ensure consistency across the organisation.Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.Operate customer related information systems to maintain and secure records.Contribute to the success of the team and the business by achieving personal targets.Adhere to the company and department standards, policies and procedures. QualificationsMinimum requirement Grade 12Minimum of 6-12 months customer service experienceMinimum of 6 – 12 months call centre experienceAdditional InformationRequired Skills:Computer literacyProficient in MS Word, Email and good typing speedNeutral accent with excellent verbal and written in Dutch and EnglishCompetencies:Customer orientationResults DrivenQuality focusPlanning, organizing and prioritizingAbility to work under pressureAbility to adapt to constant changesAbility to work in teamsConflict resolutionEmpathetic