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MAIN PURPOSE OF JOB:
As a Contract Manager Marketing Social Media Community you will oversee interactions between the TSAM brand and the public. This includes implementing content strategies on social media platforms, identifying potential opportunities to expand presence and engagement in the social media space, managing all social interactions, and identifying and managing any social media threats to ensure brand protection in the social media sphere. Duties include monitoring and analysing engagement data, identifying trends in customer interactions and planning digital campaigns to build online community.
KEY PERFORMANCE AREAS
Using social media marketing tools to create and maintain the company’s brand.
Working with marketing professionals to develop social media marketing campaigns.
Interacting with customers and other stakeholders via the company’s social media accounts.
Analysing the company’s digital marketing plan and social media strategy and making recommendations for improvements.
Research social media trends and informing management of the changes that are relevant to the company’s marketing activities.
Setting KPIs for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs.
QUALIFICATIONS AND EXPIERENCE
NQF Level 6 (Minimum 360 credits on level 8 framework) in Marketing, Communications, Advertising, or related fields
Minimum of 5 years of Marketing & Advertising Experience
PC Literacy (MS Office package) & Microsoft Teams familiarity
Experience of one or two years in community management, advertising, customer service or public relations
Experience with Falcon I.O and Meltwater or any related social media management tools.
Knowledge of Photoshop, Illustrator, and Google Analytics advantageous
COMPETENCIES
Community Management
Creativity
Technologically savvy
Research
Time management
Decision-making
Appropriate judgement
Planning from mid to long-term viewpoint
Understand how content works on a social web
Excellent verbal and written communication skills
Strong project management skills with the ability to supervise multiple projects
THIS APPOINTMENT WILL BE MADE IN LINE WITH THE COMPANY’S EMPLOYMENT EQUITY POLICY
Closing Date: 23 July 2026