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Acquisitions Supervisor
Listing reference: track_001683
Listing status: Online
Apply by: 31 July 2026
Position summary
Industry: Telecommunication Services
Job category: IT and Telecommunications
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.
Job description
Driving sales initiatives focused on the existing Tracker customer base as well as driving acquisitions of new customersEnsure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of AB rate & Service Levels are maintainedAnalysis of call statistics and trends on a daily / monthly basis in line with WFM (Workforce Management) standards including agent shrinkage; compliance and productivityEnsure that all leads are actioned within agreed service levels and lead to contract conversion targets achievedManages all acquisitions activities and the daily running of the acquisitions contact centreIncrease customer satisfaction via process improvement initiativesListening to calls to ensure adherence to the company’s quality framework and standards (Voice & Data)Adherence to FAIS and other statutory regulationsReviewing the performance of staff and identifying training and development needsCollation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicableEnsuring that the necessary disciplinary action is taken in accordance to the Company’s code of conductRecording stats, analyse trends and performance levels of the contact centre in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basisHandling complex customer complaintsCoaching, training, motivating and retaining staffManage department resources as required to support customer demands and business needsBe able to establish, build and maintain relationships with all Internal stakeholders & external customer & partner interactionManagement of acquisition campaigns and selling of value-added servicesRecruitment & selection of new employeesManagement of the Tracker acquisitions portal & dealer platformsAssist with any other tasks or duties assigned by the Manager
Minimum requirements
Matric, NQF level 5 or higherRE5 and FAIS accreditation2 years Contact Centre supervisory experience in a sales environment Familiarity with Industrial Relations, Customer Relations and General ManagementProficient in Microsoft Office suitePlease note, if you are not contacted within 4 weeks consider your application unsuccessful
Benefits
Medical aid, Provident fund