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About the role
We’re looking for a driven and hands-on Area Lead to take ownership of agent performance, customer experience, and sales growth within your assigned region. This role plays a critical part in expanding our footprint by building high-performing teams, strengthening agent capability, and identifying new market opportunities.
What you’ll be doing
Drive sales growth and brand presence
Execute sales and growth strategies across your region
Lead activations and support marketing campaigns on the ground
Represent and uphold the Mukuru brand in all interactions
Engage customers and provide product guidance and support
Lead and support agent teams
Manage and support team leaders and field agents to achieve targets
Conduct site visits and audits to ensure quality and compliance
Address escalations and resolve operational challenges
Work closely with HR and management on team-related matters
Build and develop agent capability
Identify and recruit new agent opportunities within your territory
Support onboarding, system setup, and training delivery
Upskill agents through ongoing coaching and performance feedback
Monitor and improve performance
Track individual and team performance against targets
Lead weekly performance discussions and team engagement sessions
Coach teams toward achieving stretch goals and improved productivity
Manage marketing and operational support
Ensure availability and distribution of marketing materials
Maintain stock of branded collateral and support campaign execution
What you need to succeed
Qualifications & experience
Grade 12 (Matric) required
Diploma or Advanced Certificate advantageous
At least 1 year of experience in a sales or field-based role
Experience in financial services or training environments is a plus
Knowledge & skills
Strong understanding of sales and marketing principles
Familiarity with customer onboarding and KYC processes
Confident communication and stakeholder engagement skills
Ability to analyse performance and drive improvements
What will make you stand out
Natural leadership and team development ability
Strong problem-solving and decision-making skills
Results-driven mindset with a focus on growth
Ability to work in fast-paced, target-driven environmentsI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS