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Context & Environment
Market in which the position operates : Highly price sensitive market with an extremely high level of competitionTypology of contacts related to the position : Internal & externalStakeholders connected to the position : Card clients , retail dealers , bank partners , vendors , insurance companies and other financial institutesContacts related to the position : Level 3: level 2 + The position requires negotiation skillsReflection horizon of the position : Medium-term (1-3 years)Time horizon for the position’s reflection : Implement instructions by optimizing processes
Activities
The Card Sales Rep KZN position is responsible for:
Know, respect and ensure compliance with the Company’s Code of Conduct. Sales Development:Maintain and grow sales volumes at profitable margins for On-road solutions across TotalEnergies Retail, Commercial, and Truckstop sites.Proactively sell new products and options to customers, including direct selling and cold calling, to enhance portfolio profitability. Participate in business-building campaigns, expos, forums, and activations to promote offerings and generate leads.
Customer Relationship Management:Manage and nurture relationships with customers including Government and Provincial customers, including ownership of tender responses and requestsEnsure governance of customer contracts in line with company requirements and procedures. Register all customer activities, communications, and incidents in the CRM system( Salsa ) Manage customer claims whilst maintaining a 48 hour service level agreement.Manage basic customer requests and ensure high levels of customer satisfaction.Portfolio Analysis and Reporting:Analyze the customer portfolio to identify opportunities for increased profitability.Report monthly to management on key portfolio data, including visits, sales, guarantees, and credit matters. Extract and present business review reports to customers during visits (plan of contact).
Risk and Credit Management:
Execute action plans for customers on risk management, including guarantees and overdue invoicing, in line with risk committee recommendations.Maintain Days Sales Outstanding (DSO) as per objectives (target: 31 days).Effectively manage marketing fee claims for the area and ensure timely resolution.Training and Support:Ensure all customers are trained on the extranet website.Train and support sales staff, merchants, and customers in understanding On-road EFT solutions.Marketing and Strategic Planning:Participate in and continually revise the marketing plan for the sales area, with a focus on fleet activities , based on thorough market research.
HSEQ:To effectively manage and minimize HSE risk within area of responsibility by ensuringCompliance with all HSE Policies, rules, guideline, and legal requirementsPromotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategiesThat HSE competency requirements are identified & enforced within area of responsibility
Candidate Profile
Qualification level required for the position : Level 6 = Bachelor’s or equivalent levelTechnical skills required for the position : Practical sales, negotiation, analytical and presentation skills . Strong understanding of business and legal basics. Good understanding of practical accountingBehavioral competencies required for the position : Good time management , strong communication both verbal and written . Active listening and critical thinking skills.Language skills required for the position : EnglishCertification required for the position : Sales and MarketingSpecific knowledge required for the position : Understanding of key financial principals , ability to negotiate contracts and analyze dataLevel of experience required for the position : 2-4 years marketing and sales experience in the oil industry or a comparable industry
Additional Information
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.