Commercial Product Lead FULL TIME & PERMANENT NEW

We’re looking for a Cape Town–based Commercial Product Lead to join our team!Role Purpose
Are you passionate about growth, innovation, and building products that truly impact people’s lives? As the Commercial Product Lead, you will play a key role in sustainably growing Mukuru’s Wallet & Value-Added Services (VAS) business. This is a Commercial growth role focused on driving profitable customer and product growth, working cross-functionally to enable execution. This is a commercial product role, not a technical product position.”
You’ll work cross-functionally, think commercially, and be hands-on in executing strategy, turning insights into action and opportunities into results.
What You’ll Be Doing
Drive Market Growth & Penetration
Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned marketsAct as the Wallet & VAS ambassador—building strong visibility and share of mindEnable and train sales and marketing teams on effective value-based sellingEnsure customer benefits and product features are clearly and consistently communicatedStrengthen and optimise distribution channels
Execute Strategic Projects
Coordinate and manage cross-functional projects aligned to business strategyTrack daily progress, manage priorities, and resolve delays proactivelyEnsure projects are delivered on time, within scope, and with measurable outcomesIdentify and escalate risks, resourcing needs, or dependencies where required
Develop New Business Opportunities
Identify new products, services, and partnership opportunitiesAssess opportunities for commercial, strategic, and legal viabilityPrepare and present compelling business cases for approvalBuild relationships with potential partners and negotiate mutually beneficial agreementsSupport or lead implementation of approved opportunities
Commercial & Partner Management
Support budgeting and market performance reportingConduct pricing reviews and contribute to pricing strategyManage partner relationships, negotiations, and ongoing commercial engagements
Market & Industry Intelligence
Monitor market trends, customer needs, and regulatory changesAnalyse competitor offerings, pricing, and business modelsTranslate insights into actionable recommendations
Personal & Professional Development
Participate in weekly KPI and monthly performance reviewsAttend product training and development programmesTake ownership of continuous learning and growth
What You’ll Bring
Knowledge
Payments, remittances, and digital financial servicesSales and marketing processes (B2C & C2C)Commercial agreements and contractsOperating licences and regulatory environments
Skills
Strong communication and interpersonal skillsSales and negotiation abilityAnalytical and problem-solving mindsetExcellent organisation, time management, and attention to detailSelf-driven, resilient, and results-oriented
Experience & Education
2–3 years of work experience (business development experience advantageous)Exposure to financial services is desirableGrade 12 (essential)Relevant tertiary qualification (essential)
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS