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Our depot stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.
Customer Support plays an essential role through providing a brilliant service to new and existing customers, by connecting them to our unique world of workwear and offering them complete solutions.
The main responsibilities of the role include:
Gaining a complete understanding of our entire product offering.
Understanding customer needs and connecting them to the right solutions.
Building and maintaining strong relationships with new and existing customers.
Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
Assist customers by preparing quotations for current and future orders.
Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
Ensure all our products are always well stocked and merchandised to the highest standard.
Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
Available to work on weekends when required.
The experience we’re looking for:
Experience in a similar role focused on looking after customers.
Well-spoken with an excellent telephone manner.
Fluent in spoken and written English.
Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.
The type of personality that will excel:
A “go-to” person on whom people can rely.
Outstanding with people, possessing great communication skills.
Someone who likes to get “stuck in”, and who has a sense of urgency to deliver agreed results.
Passionate about excellence and attention to detail, follows up and follows through.