Lead Associate – Quality FULL TIME & PERMANENT

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job DescriptionKey Skills needed for the Lead Associate: Quality roleAnalytical skills and time managementCoaching and FeedbackConflict ManagementInterpersonal skills and people skillsHigh attention to detail and accuracyExceptional knowledge of customer care process and systemsProficiency in verbal & written EnglishStrong communication and interpersonal skillsExcellent working knowledge of MS Word and Excel Strong administrative skillsExcellent presentation skillsAbility to master new applications quicklyExcellent organizational, time management and co-ordination skillsStrong analytical ability and logical thinking styleHigh sense of accountabilityTeam playerGoes the extra mileQualificationsEssentialMatric/Grade 12 Certificate PreferredContinues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six SigmaISO 9001:2015Quality assessment expertise for North American marketExperience as a quality assessor in Insurance