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Job description
Job Objectives:To establish and grow a loyal client base through effective promotion of the Clinic’s services to Clicks’ customers and by delivering high standards of patient care and customer service To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriateTo ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock managementTo ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance Clicks’ offering to its customers To manage adverse events and emergencies in a professional and effective manner
Knowledge:Financial and commercial acumenIntegrityAbility to work independentlyConfident and engaging Customer service orientatedProactiveAttention to detailComputer Literacy (MS Office, including outlook, word and excel)Marketing and selling skillsTime management
Skills:N/A
Competencies:Essential:Delivering Results and Meeting Customer ExpectationsPersuading and InfluencingRelating and NetworkingDesirable:Planning and OrganisingAdhering to Principles and ValuesFollowing Instructions and ProceduresEntrepreneurial and Commercial Thinking
Introduction
To build and manage a commercially viable clinic through the promotion and delivery of professional, value-adding clinic services in line with the South African Nursing Council (SANC) regulations, Company policies and procedures.