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Why this role matters
At Mukuru, every transaction tells a story someone supporting their family, building a future, or staying connected across borders.
As a Team Leader in Payment Operations, you play a key role in making sure those moments happen smoothly, securely, and on time. You’ll lead a team that keeps our payments moving and our customers trusting us every step of the way.
What you’ll be doing
This role is all about leading people, driving performance, and keeping operations running seamlessly.
Leading your team
Guide, coach, and support your team to deliver at their best
Monitor performance, provide feedback, and help team members grow
Manage rosters and workloads to keep operations running smoothly
Handle challenges quickly and create a positive team environment (inferred section content: People Management)
Owning payments operations
Oversee daily pay-in and pay-out transactions across systems and partners
Ensure payments are accurate, on time, and compliant
Identify and resolve issues, errors, and discrepancies
Continuously improve processes to increase efficiency and reduce risk
Improving processes
Create and update SOPs to keep teams aligned and efficient
Work with stakeholders to improve workflows and systems
Train your team on new processes and product updates
Working across the business
Collaborate with teams across Customer Support, Finance, Product, and more
Engage with external partners to resolve queries and improve processes
Support projects and initiatives that impact payment operations
Keeping things on track
Monitor performance, trends, and risks
Ensure compliance with financial regulations and internal policies
Support reporting, audits, and operational tracking
What you bring
Experience in customer support or payments operations (3–5 years)
Leadership experience (2–3 years)
Strong understanding of money transfer processes and systems
Confidence managing people, performance, and priorities
A proactive mindset with strong problem-solving skills
The kind of person who thrives here
You take ownership and enjoy leading from the front
You stay calm under pressure and solve problems quickly
You communicate clearly and build strong relationships
You’re always looking for ways to improve how things workI am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS