Strategic Planning

• Collaborating with product managers, stakeholders, and cross-functional teams to define project goals, objectives, and timelines aligned with the overall product strategy.

Project Management

• Leading the planning, execution, and monitoring of projects, including defining project scope, allocating resources, managing budgets, and mitigating risks

Cross-functional Collaboration

• Facilitate communication and collaboration among various teams, such as engineering, design, operations, growth to ensure alignment and smooth execution of projects.

Stakeholder Management

• Ensure satisfaction among internal and external stakeholders by effectively communicating project status, managing expectations, and addressing concerns or issues promptly.

Performance Measurement and Evaluations

• Define and track key performance indicators (KPIs) to measure program success.
• Monitor program performance against established metrics and benchmarks.
• Analyze data and trends to identify areas for improvement and optimization.

Risk Management

• Identify potential risks and dependencies that may impact program success.
• Assess the likelihood and potential impact of risks and develop mitigation strategies.
• Monitor risk triggers and implement contingency plans to minimize disruptions.

Communication and Reporting

• Communicate program status, updates, and key decisions to stakeholders and leadership
• Prepare and deliver regular progress reports, presentations, and dashboards.
• Facilitate cross-functional communication and collaboration to ensure alignment and transparency.

Program Management

• Lead the Grooming, Planning, Review and Retrospective meetings with project team.
• Run development sprints, manage JIRA stories for business and track their progress.
• Track and report project progress to the leadership team.
• Create and manage weekly & monthly Agile Compliance reports.
• Work with clients, Ops and IT team for planning & execution of release.
• Work closely with Development team, Business/Ops & QA teams to ensure story readiness/delivery.
• Plan and coordinate production deployment along with alignment from all stakeholders.
• Experience to provide training to the team on the agile methodologies and best practices.
• Ability to resolve conflict with a continual focus on the Scrum values of openness, honesty, commitment, courage, and respect.
• Adept at identifying and removing impediments slowing the Development team down, as well as shielding the team from external interruptions and distractions.
• Experience to provide training to the team on the agile methodologies and best practices.
• Ability to resolve conflict with a continual focus on the Scrum values of openness, honesty, commitment, courage, and respect.
• Adept at identifying and removing impediments slowing the Development team down, as well as shielding the team from external interruptions and distractions.

Effective teamwork and Self –Management

• Maintain a positive attitude
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the HR team by assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company’s values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures

Minimum Academic, Professional Qualifications & Experience required for this position

• Bachelor’s/Master’s degree in Computer Science, Engineering, or related field
• 8 – 10 years overall IT experience out of which 2-3 years should be in project or program management.

Working conditions

• Hybrid office work model
• You may be required to work overtime work from time to time to meet agreed deadlines.