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Sales & Installation Support Consultant (Internal Vacancy)
Listing reference: track_001715
Listing status: Online
Apply by: 16 July 2026
Position summary
Industry: IT & Internet
Job category: Sales Support
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
We are seeking a highly organised and proactive Outsourced Sales Installation & Support Consultant to join our Direct Sales (Campaigns) team in the Gauteng Region. This role is pivotal in ensuring seamless pre- and post-sales support by coordinating installation scheduling, managing administrative processes, and resolving queries efficiently. The ideal candidate will play a key role in enhancing customer satisfaction, improving operational efficiency, and supporting sales growth through effective collaboration with internal departments and outsourced call centres.
Job description
Schedule and coordinate installation appointments based on customer availability and technician routes.Confirm installation details with customers and allocate jobs accordingly.Liaise with technicians to track job status and resolve issues.Manage the installation pipeline for outsourced call centres, ensuring SLA adherence.Handle last-minute changes or cancellations and provide alternative solutions.Support post-installation queries and collaborate with internal departments to ensure customer satisfaction.Escalate unresolved technical or customer issues appropriately.Act as the first point of contact for administrative issues raised by outsourced call centre agents.Liaise with internal departments to resolve queries efficiently.Provide feedback and training to agents on administrative processes and documentation standards.Support onboarding of new agents and communicate updates or policy changes.Identify and recommend improvements for recurring administrative issues.Stay updated on products, installation processes, and service offerings.Maintain a personal knowledge base for quick reference.Participate in internal training and development programs.Seek mentorship and coaching opportunities.Track and analyze recurring issues to propose process improvements.Collaborate with internal teams to streamline handovers and reduce turnaround times.Conduct root cause analysis on escalations and missed appointments.Share improvement ideas in team meetings and contribute to workflow efficiency.
Minimum requirements
MatricRE5 & FAIS (120 credits) certifications – AdvantageousMust have 3–5 years’ call centre experience, with at least 2 years within Tracker (Acquisitions, Customer Service, or Installation Support)Proficient in Microsoft Office Suite, especially ExcelFamiliarity with internal systems (CDS, TCRM, WILLOW, PORTAL, QLIKVIEW, Aspect, iEvolve, SharePoint)Strong communication (verbal and written)Analytical thinking and problem-solvingCustomer-centric mindsetAbility to work collaboratively and adapt to changeOther RequirementsUnderstanding of outsourced call centre operations is advantageousWillingness to work Monday to Friday (8am–5pm) and one Saturday a month (8am–1pm)Please be informed that only internal candidates are eligible to apply for this position.
Benefits
Medical AidProvident Fund 17 days annual leave