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Context & Environment
Availability on a 24-hour basis to attend to customer queriesImplement financially viable profitability solutions for each customer ensuring long-term sustainable and profitable business in the market where competition on price is strongMarket in which the position operates: Regulated, partly regulated and very Competitive Stakeholders connected to the position: Within the organization – Sales, Operational, Technical and Senior management External – Clients, Senior management and Contractors Meet objectives and increase footprint at profitable marginsWork within CAPEX and OPEX budgetsEnvironmental & safety issues
Activities
Effectively manage and minimise HSE risk within area of responsibility by ensuring:Compliance with all HSE Policies, rules, guideline and legal requirements Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategiesThat HSE competency requirements are identified & enforced within area of responsibility
The position involves the selling of all products to the Consumer, Dealer and Retail sector of the markets.Interacts regularly with Regional Manager, administrative and credit control staff, depot manager / staff and installations co-ordinators.
Main Activities
Obtain market & competitor information and provide to Management.Manage the performance of the customers and identify deviations between planned and actual results, take corrective action when necessary. Acquire potential B2B customers at profitable levels.Prepare and give input in the Business development meetingsMaintain an up-to-date register of all company assets & client database.Build strong and effective customer relationships through positive interactionTake responsibility for timely management of DSO in accordance with company goals.Regularly gather competitive market intelligence to determine evolving trends that impact the business and make appropriate decisions timely. Enhance customer service and expectations by adding value through prompt attention and professionalism.Provide clear, concise and correct reporting on all aspects of your work and business. Effective management of objectives.Prepare relevant feasibility studies for existing and new projects.Effective management of customer pricing notifications, changes as per MRGP on a monthly basis.Update pricing tool with accurate and up to date information which gives an overview of market trends.Ensure that policies and procedures as well as company rules guiding the operation of LPG are in place and followed. Ensure adequate controls are in place to protect the company and the customers from financial/reputation loss. Develop effective relationships with internal and external stakeholders to address critical business needs (Operations, Distributors , Group LPG Business Line ).Effectively manage customers contracts Effective use of the Salsa as CRM tool
Candidate Profile
Qualification:Degree in Sales / business, or related field Minimum 3 years marketing and sales management experience in the oil industry or a comparable industry, LPG industry is essential
Competencies:Results-oriented with strong analytical skills Good sales management, negotiation and conflict resolution skills.Good understanding of Contract Management Good understanding of financial disciplines / Exposure to analysing and interpreting financial statements / results either in studies or work experienceAn understanding of the LPG Market as well as focussed attention on Customer Service & mutually beneficially business relations.Strong communication, negotiation & presentation skillsFinancial skills in order to control credit
Additional Information
TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.