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Introduction
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job description
Job Objectives:To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administrationTo ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.To timeously and efficiently resolve all customer queries in line with the Company’s policies.To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:Understanding and application of financial management principles Retail/FMCG background and understanding of merchandising and promotions principles Knowledge of stock, cost, risk and compliance management procedures Knowledge of customer service excellenceKnowledge of labour legislation and IR practices Knowledge of competency based interviewing
Skills:Results and target driven Sound managerial skillsPlanning and organising skills Problem-solving skills Strong customer orientation Good communication skills Computer literacy Numeracy skills
Competencies:Essential:Leading and SupervisingRelating and NetworkingDelivering Results and Meeting Customer ExpectationsDesirable:Following instructions and proceduresWorking with peopleAnalysingPlanning and organisingCoping with Pressures and Setbacks