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Introduction
The role of the Technical Specialist II is to manage and maintain information technology strategies by managing staff, researching and implementing technological strategic solutions.
and continuous Service Delivery
Job description
To ensure that the company’s IT infrastructure is always functioning as effectively as
possible and is never sluggish or outdated, Technical Specialist II perform a variety of tasks.’ Technical Specialist II play a large role in the management of their company’s IT department as a whole. Almost every task that IT department personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored. The Vendors manage include Bytes Manage Solutions, West-Tech, Silicone Overdrive and ESP Day to day activities include ensuring efficient service is delivered to the Sorbet Experience JHB CPT and KZN as well as the Sorbet Franchise partners with in the agreed SLA. this includes • Categorize and record reported incidents and provide solutions
• Support problem identification
• Advise Citizens’ on an appropriate course of action
• Monitor issues from start to resolution
• Provide essential online security advice and support
• Creating Server Share access
• Unlocking of accounts
• Changing of passwords
• Creating AD user accounts
• Creating Email accounts
• Creating ESP Portal access
• Creating ESP Web Portal access
• First line and 3 line Support Faulty finding skills• Joining Computers to the domain networks new Computer setup’s
• Monitoring the WIFI Networks
• Printer Installations
• Mapping of share drives
• Antivirus Installations
• Laptop Repairs
• Desktop Repairs
• Network Fault finding RJ45 Network crimping
• CCTV Knowledge
• Video Conferencing equipment knowledge
• Remote Desktop knowledge various software
• Backup and Restore of Laptop and Desktops Key Competencies:
• Good IT knowledge
• Exceptional communication skills (spoken, telephonic and written).
• Organised and systematic.
• Detail orientated.
• Must possess and aptitude for basic math.
• Punctual.
• Able to function under pressure in a fast-moving environment.
• Able to learn quickly and efficiently