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Role Overview
We are seeking a Solution Designer to define and shape end-to-end technical solutions for a B2B Business Portal within a telecommunications environment. The role focuses on CRM and quoting/CPQ-style journeys across mobile and fixed-line services, translating business requirements into delivery-ready solution designs.
This is a design and architecture role, not a hands-on development position. However, strong technical literacy is essential, including the ability to understand code-level concepts and collaborate closely with engineering teams.
Key Responsibilities
Define end-to-end solution designs for portal-based B2B journeys (e.g. onboarding, quote-to-order, configuration, fulfilment touchpoints).
Lead structured requirements and design workshops (e.g. JAD or similar), aligning business, product, and technical stakeholders.
Translate functional and non-functional requirements into implementable architectures, including service boundaries, integration patterns, data flows, and orchestration logic.
Design solutions leveraging microservices, API-first approaches, cloud-native platforms, and event-driven patterns where appropriate.
Ensure designs address performance, scalability, resilience, security, and operational considerations.
Produce clear, high-quality design artefacts using industry standards (e.g. UML use cases, sequence diagrams, component diagrams, interface specifications).
Design solutions that use custom UI frameworks and modern front-end architectures, without performing UI or application development.
Collaborate with delivery and engineering teams to ensure solution designs are feasible, well understood, and aligned to delivery sequencing (e.g. environments, releases, branching strategies).
Apply a working understanding of agentic AI–enabled solutions, including where such capabilities fit in an enterprise architecture, and how they interact safely with systems, users, and controls.
Required Skills & Experience
Domain Experience
Strong experience designing solutions for Telco CRM and quoting environments.
B2B experience highly preferred.
Experience across both mobile and fixed-line services is mandatory.
Solution Design & Architecture
Proven ability to independently define solutions from problem statement through to detailed design.
Hands-on experience producing UML and architecture design artefacts suitable for delivery teams.
Solid understanding of microservices architecture, API design, and integration patterns.
Strong grasp of cloud-native concepts (scalability, resilience, observability) and performance engineering principles.
Technical Literacy
Comfortable working with engineers and understanding code-level concepts (e.g. APIs, data contracts, branching and merging concepts), without being a developer role.
Experience working in modern SDLC and agile delivery environments.
Personal & Interpersonal Skills
Strong facilitation and communication skills; able to engage confidently with both technical and non-technical stakeholders.
Structured thinker with the ability to handle ambiguity and drive decisions.
Clear, concise written communication, particularly for design documentation.
Beneficial (Nice to Have)
Experience with MERN stack or similar modern web technologies, from a solution design perspective.
Exposure to AI-enabled or agentic workflows, orchestration concepts, or intelligent automation.
Knowledge of complex B2B product configuration and pricing models.
Deliverables Typically Produced
End-to-end solution designs and option assessments
UML diagrams (use case, activity, sequence)
High- and low-level design documentation
Integration and API specifications
Qualification
Degree in Computer Science, Engineering, or a related discipline or equivalent practical experience.