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JOB DESCRIPTION
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes. We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.We are looking for an experienced and results-driven Senior Manager – Program Delivery to lead the successful delivery of strategic technology programs and projects across Sub-Saharan Africa. This is an exciting opportunity to drive digital transformation, partner with business leaders, and deliver solutions that directly support our functional teams.Why Join DHL Express?We Grow TogetherJoin a global organization where you can develop your career, expand your expertise, and work on impactful regional and global initiatives. We offer opportunities to build skills, embrace new challenges, and contribute to the future of logistics and technology. We CareAt DHL Express, we foster a culture of respect, trust, safety, and belonging. We celebrate Diversity, Equity, Inclusion, and Belonging and encourage every employee to bring their authentic self to work. We Deliver the DifferenceYour contributions matter. You’ll have the opportunity to influence regional IT operations, support strategic transformation initiatives, and help shape the future of technology across Sub-Saharan Africa. As the Senior Manager – Program Delivery you will be responsible for the planning, governance, and successful delivery of complex regional programs and projects across all stages of the project lifecycle. You will partner closely with senior business leaders, Global Function Heads, IT teams, country stakeholders, and external service providers to ensure projects are delivered on time, within budget, and to the highest quality standards. The role requires strong leadership, stakeholder management, business acumen, and deep understanding of Operations and HR business processes. Key Responsibilities Strategic Program & Project Delivery Contribute to the development and execution of project and program management strategies aligned to business objectives. Lead the planning and implementation of complex, high-visibility programs and projects across multiple countries and functions. Ensure successful delivery throughout the project lifecycle, from initiation through execution and closure. Develop detailed project plans, schedules, resource requirements, budgets, and status reports. Governance, Risk & Change Management Monitor project milestones and performance against agreed objectives. Identify and manage project risks, dependencies, issues, and mitigation plans. Manage scope changes and project acceptance criteria. Drive effective governance and reporting practices across assigned programs. [Senior Stakeholder Management & Business Partnership Build strong relationships with business leaders, global functional teams, and country stakeholders. Provide expert guidance on processes, systems, tools, and program delivery approaches. Collaborate with internal and external partners to ensure effective resource planning and project execution. Influence stakeholders across multiple functions to achieve shared business outcomes. Financial & Resource Management Track and manage project budgets, costs, and overall programme performance. Provide regular reporting on project progress, risks, and outcomes. Ensure optimal utilization of project resources and delivery capabilities. Continuous Improvement & Digital Transformation Identify opportunities to improve project delivery effectiveness and efficiency. Promote best practices, methodologies, and governance standards. Support the broader Program Delivery and Digitalization agenda across the SSA Region. What You’ll Bring Qualifications Bachelor’s Degree in Computer Science, Information Technology, or an equivalent field. Professional certifications such as PRINCE2, ITIL, PMP, Agile, or similar will be advantageous. Experience Minimum of 6 years’ project or programme delivery experience within DHL Express, or 10–15 years of project/program management experience in a large, complex multinational environment. Proven track record delivering large-scale technology and business transformation initiatives. Experience working across multiple countries and diverse stakeholder groups. Functional Knowledge Strong understanding of Operations, Customs, Human Resources, and Pickup & Delivery business processes and supporting applications. Deep knowledge of project and program management methodologies. Experience managing complex stakeholder environments and organisational change. Strong commercial, planning, and problem-solving capabilities. Languages Fluent English is essential. French and/or Portuguese would be advantageous. What Success Looks Like In this role, you will: Deliver strategic programs successfully across scope, budget, quality, and timeline commitments. Build trusted partnerships with business and IT stakeholders. Enhance operational effectiveness through technology-enabled solutions. Improve project governance, visibility, and decision-making. Drive the successful adoption of transformation initiatives across the region. Contribute to DHL’s ongoing digitalization and business growth agenda. Inclusion & Belonging at DHL Express At DHL Express, we are proud advocates of Diversity, Equity, Inclusion and Belonging. We believe that diversity makes us stronger and drives innovation. Whoever you are, whatever your background, experience, or perspective, you’ll be valued, respected, and given the opportunity to succeed. We are committed to creating a workplace where everyone can bring their authentic selves to work and contribute to our shared success. Your applicationDHL Express will never request payment or personal/financial information from applicants or employees at any stage of recruitment process. Any such request should be treated as fraudulent. Protect yourself by verifying job offers and communication. Your safety is important to us. Ready to Make Your Mark?Join DHL Express and become part of a team that is transforming the future of logistics and technology across Africa.DHL Express – We Grow Together. We Care. We Deliver the Difference.
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