HR Business Partner (Night shift) FULL TIME & PERMANENT

Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job DescriptionKEY RESPONSIBILITIES WILL INCLUDE:Onsite position to support nightshift campaigns.RecruitmentPartnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)Employee Induction & On-boarding oInduction and On-boarding of new hiresEnsuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attritionEmployee Engagement Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive moraleTalent Management Partnering with Operations to ensure that:- Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cyclesProbation is effectively managed with all new startersRetention Management Partnering with Operations to:- Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.)To ensure quick resolution of issues- Identifying and addressing barriers to retention Conducing exit interviews and post-exit follow-ups and reporting on trendsAssisting with the effective redeployment of employees (when applicable)Partnership ManagementDeveloping and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.) HR Administration, Analytics & Reporting:Compiling, maintaining and analysing HR analytics in order to optimize decision-makingFacilitating efficient, timeous and accurate HR & IR administration & documentationHR Operational Plans & ProjectsProviding input to the overall People Plan for the IBUImplementing operational action plans to meet business needs Implementing various HR project plans and initiatives to achieve agreed objectives QualificationsGrade 12QUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIREDA relevant qualification in Human Resource Management/Industrial PsychologyProven experience in an HR Coordinator/HR Administrator role (preference will be given to candidates with HR experience in contact centres within the BPO industry)Experience in and a sound understanding of best practices in the following categories:oEmployee Relations HR AdministrationHR AnalyticsRecruitment & selection for bulk positions (including exposure to competency-based selection tools)Induction & On-boardingEmployee EngagementA solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) A sound working knowledge of all SA labour legislationJOB RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIREDFacilitation & presentation skillsThe ability to:work in close partnership with relevant business partners and COEs giving professional advice on HR best practicesdemonstrate sound decision-making and problem-solving abilities, together with good judgment inspire confidence and positively influence othersbe flexible, function under pressure and maintain a positive attitude in all circumstancesmanage confidential information with utmost discretionimplement change management initiatives effectively and efficientlywork to deadlines and have lots of drive to effectively deal with numerous issues and priorities; sound time management skills are therefore also very important.be innovative and show initiativebe accurate and pay excellent attention to detailcommunicate effectively at all levels both within, as well as outside the companydeliver results with a strong “sense of urgency”Additional InformationUS Night Shift