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Installations Manager – Northen Region
Listing reference: track_001721
Listing status: Online
Apply by: 29 July 2026
Position summary
Industry: IT & Internet
Job category: Operations Management
Location: Gauteng
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Tracker requires the services of an Installations Manager based at the Pretoria Office. The incumbent will manage technician capacity to ensure that installation processes are optimised, and all Tracker products are installed as per set SOP’s/SLA’s. To optimise and improve the quality processes of installations through the efficient management of the Quality team.
Job description
Manage delivery on installation fitments in line with Sales requirements.Manage service delivery excellence during the installation process.Define and Manage service level agreements to ensure alignment with the organisation’s strategy.Define and Manage quality processes and proceduresManage the internal (Tracker) vs. external (Fitment Centre) technician capacity.Manage installation quality standards and ensure alignment with the organisation’s strategy.Maintain an acceptable set recovery rate.Analyse and report on installation shortfalls that affect the recovery rate.Manage non-compliance of installation processes that affect the recovery rate.Analyse and report on recovery stats monthlyManage and maintain effective customer service and customer complaint response times.Manage CEO complaints effectively and report to relevant stakeholders.Manage the budgets and ensure action taken on expenditure and overspending.Manage and ensure that all company assets are maintained in accordance with company standards.Define and manage all administration processes within area of responsibility.People management and leadership skills must be applied to fulfil operational requirementsPerform administration tasks related to projects installation support functions within in deadlinesResponsible for the planning and management of the national Technician capacity to ensure delivery to both new and existing customer base with tight project timelines.Operational planning and management of installation requirements for large and fleet customers where relevant.Manage and ensure training manuals and training methods are in line with current requirements, policies and procedures.Build productive teams through – staff selection, development, coaching and motivating to levels of maximum staff potential.Ensure the successful management of staff according to company standards (appraisals, discipline, development, training etc).
Minimum requirements
MatricEssential: Relevant National Diploma in the fields of Logistics Management, Business Administration, Business Management or a related field. NQF 6
Desirable: Tertiary qualification or Degree in Automotive Electronics or a related field will be advantageousPSIRA registration Grade C Essential: At least 5 years’ experience within a vehicle tracking and call centre environment.Essential: At least 3 years’ experience at supervisory levelDesirable: Relevant exposure within the vehicle installation industryComputer Literate (MS Office and Outlook)Valid South African Driver’s licenceCOMPETENCIES:Leadership skillsCollaboration and SupportPositive energy and influenceExcellent verbal, written and interpersonal communication skillsResults driven with focus on resolving issues timeouslyExcellent interpersonal skills.Strategic Thinking / Big PictureStrong Business Acumen Analytical SkillsCustomer Service ExcellenceTeamwork Results OrientationContinuous Improvement MentalityProblem SolvingValues OrientationLeadership of ChangeCommunication Skills (Verbal & Written)Facilitation SkillsConflict ManagementProficiency in project management methodologies
Benefits
Medical Aid & Pension Fund