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About the job Trainee Manager (Internal Applications Only)
Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirement:
Grade 12 with at least 2 (two) years retail management experience
Valid Drivers license
Valid ID or valid work permit (local)
Must have strong accounting skills
Must be able to work under pressure
Must be computer literate (Basic computer literacy)
Must have strong leadership skills
Must have strong administrative skills
Must have own transport and cell phone
Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
Must have strong Human Resources skillsAssist the Store Manager to make immediate action on any non-compliance once identifiedAssist the Store Manager to manage Damage, Obsolete and Slow-moving stock items
Key Performance Area:Strategic ManagementAssist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
Assist the Store Manager to achieve sales budgets and growth objectives by Category
Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
Assist the Store Manager with implementing and monitoring the Customer Service strategy
Assist the Store Manager to maintain Customer Audits above 95%
Assist the Store Manager with a reliable, prompt Customer Delivery Service
Assist the Store Manager to grow and maintain VIC client base
Assist the Store Manager to achieve Transaction budgets
Assist the Store Manager to recommend Range improvements to suite the market
Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
Asset Control: Stock
Assist the Store Manager to manage and control shrinkage within the Store
Assist the Store Manager to manage the PIC process
Assist the Store Manager to manage Wall to wall Stock take
Assist the Store Manager to manage and control stock movement inside the store
End Control
IBT’s
Customer Returns
Receiving
Assist the Store Manager to analyze security requirements and implement changes.
Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
Assist the Store Manager to manage Debtors and RD Cheques within the Store
Assist the Store Manager to manage Petty Cash
Assist the Store Manager to manage daily Banking
Assist the Store Manager to manage Shorts and overs
Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
Assist the Store Manager to maintenance and protection of racking and displays
Assist the Store Manager to maintenance and protection of signage (internal & external)
Assist the Store Manager to maintenance of forklift and generator
Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
Assist the Store Manager to recruit and Induct all Employees
Assist the Store Manager to ensure Training & Development are in place for the Store
Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
Ensure Checklists complete
Appointment of Safety Reps as per OHSA Act
Report Incidents
Assist the Store Manager to record all incidents
Store Trading Standards
Assist the Store Manager to maintain Housekeeping standards
Assist the Store Manager to manage Merchandising standards
Assist the Store Manager to implement and maintain the correct Planograms
Assist the Store Manager to maintain Yard and Parking Areas
Profitability
Assist the Store Manager to achieve operating income budget
Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
Assist the Store Manager to achieve the Audit Benchmark – Monitor adherence of Company standard compliance in Store (Internal Audit Results)
Assist the Store Manager to implement and maintain controls and disciplines
Assist the Store Manager to implement Corrective Action Plans where necessary
Competencies:
Leadership
Takes the lead. Inspires others. Takes responsibility. Gives employees their own responsibilities. Stimulates and uses input from others. Shows appreciation for good performance.
Result-oriented
Makes an effort to achieve objectives. Has a clear goal in mind. Looks for a solution when achieving the objective becomes threatened. Finishes the job in time.
Planning
Systematically organising activities and setting time frames, setting priorities.
Ensures that the necessary means to perform the job are available on time.
Puts matters in an efficient order when planning.
Makes the plan understandable for everyone involved.
Makes, and maintains a realistic plan. Sets priorities.
Delegating
Delegating work in an understandable, structured and verifiable manner.
When delegating, provides enough space and responsibility to be able to perform the task.
Delegates enough work to complete his/her own tasks.
When delegating, he/she clarifies what results are required at what time.
When delegating, he/she indicates to the employee why he/she in particular is asked this question. Regularly checks the progress of delegated work
Performing under pressure
Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.
delivers good results under pressure.
persists when faced with setbacks.
continues to do the right thing under pressure, without making mistakes. maintains an even performance under pressure.
Market orientation
Demonstrate being well informed about developments in the market.
Actively seeks market information.
Thinks of solutions to internal problems from the viewpoint of the organisation’s market position.
Informs him/herself about the offers and activities of competitors. Looks for opportunities that allow the organisation to benefit from market trends.
Integrity
Complying with generally accepted standards in activities related to the position.
keeps promises.
creates realistic expectations.
is sincere.
handles sensitive information carefully. shows awareness of values, indicates when boundaries are crossed.
Accuracy
Effectively handling detailed information and being consistently attentive to details.
Works in an orderly fashion.
Ensures that matters are handled in an orderly and accurate manner from start to finish.
Prevents mistakes. Invests energy in checking his/her work for mistakes.
Client focus
Identifying and actively responding to clients’ wishes and needs.
Deals with clients in a friendly manner.
Shows involvement in the client’s problem.
Makes clients feel welcome. Approaches the client’s question with a can-do mentality
Personal development
Being aware of one’s own strengths and weaknesses: consciously working on personal development.
Is focused on self-broadening and/or gaining more in-depth knowledge.
Follows relevant training programmes and/or looks for opportunities to gain experience.
Seeks and uses opportunities for personal development. Asks for feedback in order to learn
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