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Company DescriptionWNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Job DescriptionPrimary role would include monitoring and analyzing real time data along with daily communications with both operations and client.• This person will require strong analytical skills, basic knowledge of Excel , ability to work both independently and within a team.• WFM Tools Competency i.e., Calabrio , Amazon Connect , Excel• Flagging non adherence.• Analyzing and proactively calling out any blockers to meet service levels and abandon rate targets.• Ability to work in a fast paced and pressurizing environment.QualificationsMatricWFM Experience at least one year working as an RTA