Head of Client Operations REMOTE WORK

Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)About the RoleWe’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.If you’ve operated in fast-growing startups, understand cold email and lead generation, and can take full accountability for outcomes — this role is for you.ResponsibilitiesClient Relationship OwnershipAct as the primary point of contact for 20–30 active clientsLead client check-ins, manage expectations, and handle ongoing requestsProactively identify risks and prevent churnOwn client satisfaction, retention, and long-term successCampaign Performance & OptimizationDiagnose and fix underperforming cold email campaignsTroubleshoot deliverability issues, list quality, and low-converting copyReview and QA campaigns before launchContinuously optimize campaigns for performance and resultsProcesses, Systems & DocumentationBuild and refine delivery processes and documentationCreate scalable playbooks and workflowsTrack SLAs, client health metrics, and performance standardsCross-Functional CollaborationWork closely with developers on technical and infrastructure issuesCoordinate with the outreach team on execution and optimizationReport directly to the founder on client health, risks, and performanceRequirementsExperience leading client operations, account management, or delivery in a startup environmentStrong background in cold email, lead generation, or outbound campaignsHands-on expertise in:Cold email strategyCopywritingDeliverability and inbox placementCampaign optimizationAbility to personally write and improve campaign copyTechnical understanding of APIs, automations, and data workflowsExperience using AI tools for day-to-day operations and optimizationStrong problem-solving skills and ability to operate in fast-changing environmentsComfortable working remote with U.S. client time zonesNice to HaveExperience in high-growth startups or early-stage companiesExperience managing multiple client accounts simultaneouslyFamiliarity with outreach tools and campaign infrastructureTools & TechCold email platforms and outreach toolsCRM and campaign management toolsAI tools for content, analysis, and optimizationAutomation tools and API integrationsWhy JoinOwn end-to-end client operations and campaign performanceWork directly with the founder in a high-impact leadership roleOperate in a fast-growing startup environmentOpportunity to build and scale systems, processes, and playbooksFully remote role with high ownership and autonomyWhat Success Looks LikeHigh client retention and low churnStrong campaign performance and deliverability outcomesConsistent, high-quality client experience and satisfactionScalable and efficient delivery systems and processesApply NowIf you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results, we’d love to hear from you.Apply now and help scale high-performing client operations in a fast-growing environment.