Integrated Customer Service Centre Manager

Total Reward Manager | Job Details
Total Reward Manager
Permanent
Westville
Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.
Job Purpose
The Total Reward Manager is a key member of the Human Resources team, responsible for leading and managing the organisation’s reward and benefits portfolio. Working closely with the Reward Executive, this role focuses on designing and delivering competitive, data-driven total reward strategies that support business objectives. The successful candidate will bring strong market insight, analytical capability and a passion for best-practice reward solutions to ensure the organisation remains competitive and future-focused.Key ResponsibilitiesReward and Benefits:
Responsible
for the execution of the reward strategy and implementation of the Reward
framework and processes.Provide
technical and consultative assistance to HR business partners and line
managers on the design, implementation and communication of reward
programmes.Guide
and assist on the development and implementation of reward and benefit
policiesConduct
market analysis and ensure that all reward programmes (such as pay
structures, benefit plans, incentive schemes, etc) are competitive.Responsible
for the job evaluation process.Ensure
that remuneration structures are upheld and that there is consistency in
application across the business.Manage
the Annual Review cycle from mandate preparation to complete execution of
the annual review process.Assist
with salary proposals.Recognition
scheme implementation and management.Understand
and interpret statutory requirements and how these impact company benefits
e.g. pension and provident funds, medical aids.People Management:
Assign,
supervise and review the work performance of subordinates.
Plan,
organise, lead, and develop subordinates’ work plans.Promote
teamwork, provide support, manage, and evaluate performance by creating
and maintaining individual development plans and performance contracts for
subordinates.Develop
and coach team members and subordinates.Stakeholder Relations Management:
Manage
relationships with vendors such as Benefit administrators.Management
of Risk from Internal and External Stakeholders.Ensure
compliance to all relevant legislation.Key RelationshipsInternal:
Senior Management.HR Team.Department Heads and
Managers.Employees.Employee Representatives.External:
Remuneration and
Benefits Consultants.Industry Associations.Regulatory Bodies.Medical Aid, Pension
& Provident Fund Providers.Service Providers.
Qualifications, Skills and Experience Required for the JobQualifications and Experience:Must have Matric.GRP
qualification will be advantageous.Relevant
Bachelor’s degree with at least 5-8 years’ experience in a dynamic reward
environment.Skills and Competencies:Communication:
The ability to effectively convey information, ideas, and instructions to
individuals and groups, both verbally and in writing.Interpersonal
Skills: The ability to build and maintain positive relationships with
colleagues, clients, and stakeholders.Leadership:
The ability to inspire and motivate others to achieve common goals and
objectives.Problem-Solving:
The ability to identify and solve problems in a timely and effective
manner.Time
Management: The ability to manage one’s time effectively and prioritize
tasks to meet deadlines. Technical Skills:Microsoft
Office Suite: Proficiency in using Microsoft Word, Excel, PowerPoint, and
Outlook for creating documents, spreadsheets, presentations, and managing
emails.Deep
understanding of reward structures, incentive plans and benefits.Project
Management: The ability to plan, execute, and monitor projects to achieve
specific goals and objectives.Data
Analysis: The ability to collect, analyse, and interpret data to make
informed decisions and recommendations.Vector Logistics
supports the principles of Employment Equity and is committed to building a
diverse and inclusive workplace. Preference will be given to candidates from
designated groups in line with our Employment Equity Plan.If
you have not heard from us within 3 to 4 weeks after submitting your
application, please consider your application unsuccessful on this occasion. We
truly appreciate your interest in joining the Vector team and encourage you to
stay connected for future opportunities that may align with your skills and
career journey.
We look forward to hearing from you!
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