Key Account Manager

Key Account Manager | Job Details

Key Account Manager

Permanent

LinbroParkCPG

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.
But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.
Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

The Key Account Manager will
manage the relationship management with key principals to ensure accounts are
retained and that day-to-day operational queries are managed effectively. To
help grow business in the principal channel through expansion of services to
customer base. To maintain profitability of key accounts, and drive supply
chain efficiencies to the benefit of both the customer and Vector ensuring the
establishment of long terms strategic partnerships.

Key Responsibilities

Set customer strategy
Set strategy for individual customers based on group and customer objectives.Obtain sign off across the business on customer strategy.Implement key KPI’s in line with strategy.

Relationship Management
Set key KPIs for customers in
line with business strategy.Review customer KPIs monthly
ensuring customer and Vector compliance to key KPIs.Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.Manage internal business
functions against agreed KPI’s.Manage customer queries and
concerns as and when they occur.
Business Development
Identify opportunities for
expansion within existing principals.Match Vector business
capabilities to principals’ needs through identifying service solutions.Guide commercial discussions with
team and negotiate commercial agreements.Implement
rate reviews and increases as and when needed to ensure management of principal
profitability.Drive Supply Chain EfficienciesWork cross functionally with
supply chain to deliver efficiencies through negotiation with customers on
agreed efficiencies.Build relationships between
Supply Chain and the customer to ensure that the customers Supply Chain is
optimised.Actively drive the S&OP
process with the principal to manage key cost drivers such as stock cover,
SKU cover etc.Self-ManagementTake ownership and accountability
for tasks and activities and demonstrate effective self-management in
terms of planning, prioritising, and self-development.Follow through to ensure that
quality and productivity standards of work are consistently and accurately
maintained.

Qualifications, Skills and Experience Required for the Job
Qualifications and Experience

Must have Matric (Grade 12).Bachelor’s Degree or similar.3 years account or general administration experience preferably in a FMCG environment.5+ years supply chain experience.

Skills and CompetenciesAdaptable.Attention to detail.Deadline driven.Ability to build relationships.Customer focused. Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan.If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion. We truly appreciate your interest in joining the Vector team and encourage you to stay connected for future opportunities that may align with your skills and career journey.

We look forward to hearing from you!

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