Integrated Customer Service Centre Manager

Stock Replenishment Analyst | Job Details
Stock Replenishment Analyst
Permanent
Gauteng
Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.
But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.
Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.
Job Purpose
To manage supplier replenishment, stock
coordination, and distribution centre scheduling to ensure optimal stock
availability, improved service levels, and efficient supply chain operations
between suppliers, distribution centres, and stores. The primary focus of SRAs
is improving customer service levels while optimizing inventory.
The
role focuses on improving customer service levels, maintaining correct
inventory levels, coordinating deliveries, and supporting promotional and
operational requirements.
Key ResponsibilitiesReplenishment ManagementReview order proposals and identify
anomalies.Place orders and stock transfer
requests where required.Ensure orders are placed on correct
order days and delivery dates.Maintain correct safety stock and
replenishment parameters.Monitor key value items and ensure
service levels are maintained.Ensure all active articles have
stock or orders in process.Escalate stock shortages and supply
issues.Analyse reports to maintain service
levels and stock accuracy.Manage buy-ins, new listings, and
discontinued items.
Stock Coordination & DC SchedulingCoordinate pickup and delivery
schedules through the distribution centre.Manage sales orders and supplier
deliveries.Monitor stock on hand and ensure
optimal stock levels.Follow up on short deliveries and
arrange re-orders.Manage returns, recalls, and damaged
stock.Ensure stock availability for
promotional activities.Liaise with suppliers, stores,
warehouse, and sales teams.Conduct stock counts where required.Promotions & Demand PlanningAdjust orders for promotions and
increased demand.Ensure sufficient stock for
promotional displays.Monitor promotional performance and
stock levels.Communicate stock risks to
management and stores.Plan stock around month-end /
year-end cycles.Master Data & System AccuracyEnsure article master data is
correct.Maintain correct order days and
delivery schedules.Update replenishment parameters when
required.Ensure correct distribution
profiles.Log system incidents when required.Logistics & Delivery ManagementResolve delivery issues with
suppliers or DC.Track urgent orders and follow up.Communicate delays to stores.Monitor fill rates and service
levels.Ensure correct stock flow between
supplier, DC, and store.Inventory ControlMonitor stock cover and service
levels.Identify aged, short-dated, or
excess stock.Ensure corrective actions are taken.Manage negative stock reports.Monitor daily out-of-stock reports.Ensure stock rotation in DC.Teamwork & Self-ManagementPlan and prioritise workload.Meet deadlines and productivity
targets.Communicate risks and issues early.Support business values and
policies.Work collaboratively with internal
and external stakeholders.KPIsService level performance.Stock availability.Stock accuracy.Delivery performance.Promotion fulfilment.Customer satisfaction.Inventory control.
Key Relationships
Internal RelationshipsWarehouse / DC team.Sales team.Buyers / Category managers.Suppliers.
Stores.
External RelationshipsSuppliers.Clients / Stores.Transport / Logistics partners.
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
Matric.Diploma / Degree in Logistics / Supply
Chain / Business / Merchandising.Minimum 3 years’ experience in FMCG /
Logistics / Supply Chain / DC.
Skills and Competencies
Knowledge & Skills
Supply chain
/ replenishment principles.
Inventory management.
SAP / ERP systems.
Excel & reporting.
Analytical thinking.
Problem solving.
Attention to
detail.
Verbal and written communication
Computer literacy.
Interpersonal.
Logical thinking.
Administrative.
Relationship
Attributes
Deadline driven.
Able to work under pressure.
Detail oriented.
Professional.
Strong coordination skills.
Good interpersonal skills.
Vector Logistics supports the principles of Employment
Equity and is committed to building a diverse and inclusive workplace.
Preference will be given to candidates from designated groups in line with our
Employment Equity Plan.If you have not heard from us within 3 to 4 weeks after
submitting your application, please consider your application unsuccessful on
this occasion. We truly appreciate your interest in joining the Vector team and
encourage you to stay connected for future opportunities that may align with
your skills and career journey.
We look forward to hearing from you!
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