FICAA AML Specialist Service Manager

Details

Closing Date2026/11/18

Reference NumberMMH261111-3

Job TitleFICAA AML Specialist Service Manager

Position TypePermanent

Role FamilyClient Services

ClusterMomentum Health

Remote OpportunitySome of the time

Location – CountrySouth Africa

Location – ProvinceGauteng

Location – Town / CityCenturion

IntroductionThrough our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members.

DisclaimerAs an applicant, please verify the legitimacy of this job advert on our company career page.

Role PurposeTo lead, manage, and continuously improve the organization’s FICAA AML compliance framework.

Requirements
Matric
Relevant Tertiary qualification an advantage
3-5 years client service and/or management experience
3-5 years AML experience.
Prior CPB and/or Worldcheck experience an advantage
Good understanding of the industry

Duties & ResponsibilitiesTeam Leadership and People Management

Lead, mentor and manage a team of AML analysts responsible for KYC, CDD, EDD and ODD.
Allocate workloads, monitor daily productivity, and ensure optimal resource utilization to meet operational requirements and deadlines.
Conduct regular performance reviews, provide constructive feedback and establish individual development plans.
Act as the first point of escalation for complex investigations, operational challenges, and process-related queries.

AML Screening Operations

Oversee end-to-end AML screening and investigations for KYC, CDD, EDD and ODD.
Supervise and ensure accurate investigation, documentation and timely escalation and resolution of potential true matches.
Ensure appropriate application of risk-based assessment methodologies to identify suspicious transactions and potential financial crime risks.
Review complex and high-risk alerts using primary and secondary identifiers to distinguish false positives from genuine matches.
Collaborate with business, operations, compliance and fraud prevention teams to improve detection effectiveness and reduce false positives without compromising risk controls.
Ensure suspicious activities and transactions are escalated to the relevant parties in accordance with established procedures and regulatory requirements, as articulated in the Divisional RMCP (Risk Management and Compliance Programme) and FICAA.
Ensure strict adherence to the Divisional RMCP (Risk Management and Compliance Programme) and FICAA.

Operational Management and SLA Governance

Monitor operational performance against defined SLAs, turnaround times (TAT’s), productivity and quality benchmarks.
Ensure timely completion of alert reviews, targeting a 24-hour resolution turnaround where applicable.
Monitor alert volumes, ageing, backlogs, and resource capacity to ensure effective workload distribution.
Develop and maintain operational dashboards, reports and performance scorecards for management and stakeholders.
Identify operational bottlenecks and implement measures to enhance efficiency, accuracy and service delivery.
Ensure adherence to documented Standard Operating Procedures (SOPs), internal controls and compliance requirements.

Quality Assurance, Risk and Compliance

Monitor investigation quality, error rates, false-positive dispositions and escalation effectiveness.
Perform Root Cause Analysis (RCA) for operational errors, SLA and TAT breaches, and quality deviations.
Ensure accurate documentation, appropriate audit trails, and readiness for internal and external audits.
Identify potential compliance risks and proactively escalate material control gaps to the relevant stakeholders.
Support regulatory reviews, compliance assessments and remediation activities as required.

Stakeholder Management and Reporting

Conduct regular operational reviews to discuss performance, risks, escalations and improvement opportunities.
Provide timely updates on critical alerts, operational challenges, SLA performance and remediation progress.
Collaborate with cross-functional teams to resolve complex investigations and operational dependencies.
Support effective knowledge transfer, process transitions and governance within the team.

Process Improvement and Operational Excellence

Identify opportunities for process standardization, automation and workflow optimization across AML and screening operations.
Drive initiatives to reduce false positives, improve alert investigation accuracy, and optimize processes and turnaround times (TAT’s).
Collaborate with business, technology and compliance teams to enhance screening rules, transaction monitoring scenarios, and alert management processes.
Track the effectiveness of process improvements through measurable productivity, quality and risk-control outcomes.

Competencies
Risk management
Governance and control
Data analysis and reporting
Process improvement
Decision-making under pressure
Project management
Integrity and ethical judgment
Attention to detail
Investigative mindset
Problem-solving
Influence and negotiation skills
Resilience and accountability
Team leadership
Coaching and mentoring
Performance management
Stakeholder engagement
Change management
Strategic thinking

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.