Customer Assistant: Foods replenisher/Merchandiser F28 (Parelberg)436064

Minimum education level: Grade 12 or equivalent NQF level
Basic computer literacy to handle essential digital tasks
Experience in a food retail or similar customer service environment is advantageous
Ability to work flexible shifts, including early mornings and weekends
Strong communication skills to engage effectively with customers and team members
Basic numeracy and literacy skills for stock management and record-keeping
Knowledge of food safety, hygiene standards, and cold chain management
Attention to detail to ensure stock rotation, merchandising, and shrinkage control
Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration
Ability to identify quality issues and manage returns or report suspicious activities responsibly

Deliver exceptional customer service by greeting customers warmly and responding to their needs effectively.
Apply selling skills by advising customers on product options, promotions, and alternatives when items are unavailable.
Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and replenishing shelves accurately.
Identify and address quality concerns promptly, including isolating damaged goods and managing returns to vendors.
Adhere strictly to shop-keeping disciplines including gap policies, planograms, and maintaining a clean, tidy department.
Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols.
Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions in the department.
Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings.