Frontline Supervisor – Dihlabeng Mall, Bethlehem

Job Description

Dis-Chem Pharmacies require a Frontline Supervisor for their Dihlabeng Mall, Bethlehem, Free State Region. Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk. Minimum RequirementsEssential:Grade 12 / MatricMinimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier SupervisorSound numerical skillsComputer literate – MS OfficeWilling and able to work retail hours. Advantageous:Certificate in Computer Literacy3 years’ work experience, with 1 year supervisory experienceWorking knowledge of SAP Job Specification…Manage and report all customer compliments and complaints to management.Ensure branch queues flow smoothly.Pay attention to the manner in which customers respond to cashiers, and act accordingly.Manage the shorts and overs at the points of sale, including floats.Manage discrepancies at the point of sale.Authorise line voids, tender ups and price overrides.Manage refunds and returns transactions according to Dis-Chem operating procedures.Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).Ensure accurate document control by checking the following:Drop registersDocuments verificationCustomer documentationCorrect handling of the gloats as per our standard operating procedures.All other documentation related to till operationsEnsure back shopping and returned goods are handled correctly.Ensure all outgoing stock/items/scripts are scanned.Train and assist new cashiers CompetenciesEssential: Cashier and retail operations knowledgeCustomer service and relationsDis-Chem supervisory principles, practices and methodsLead, motivate and inspireProblem solvingSound numerical skillsTrustworthy and honestPresentableStrong command of the English language and an additional languageTime management Advantageous:Dis-Chem product knowledgeThird additional languageCustomer service backgroundSAP Special conditions of employment:Willing and able to work retail hoursAble and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objectsValid driver’s license and own reliable transportSouth African citizenClear credit and criminal records Remuneration and benefits:Market related salaryMedical aidProvident fundStaff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Apply