Retail Excellence Manager

Retail Excellence Manager | Job Details

Retail Excellence Manager

Permanent

Peninsula

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.
But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.
Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

The
Retail Excellence Manager is accountable for the strategic management and
operational performance of Vector’s retailer relationships across key
customers including Pick n Pay, Shoprite Checkers, SPAR, Boxer, Woolworths
and Massmart.

The
role provides leadership to Retail Specialists, Retail Key Account Managers
and broader retailer-facing teams, ensuring the successful execution of
retailer service strategies, achievement of service level commitments and
continuous improvement in operational performance.
The
incumbent serves as the senior operational interface between Vector and its
strategic retail partners, building executive-level relationships within
retailer supply chain, logistics, replenishment and distribution functions.

Through the effective integration of retailer insight,
supply chain expertise, customer collaboration and operational governance, the
Retail Excellence Manager drives service excellence, improves retailer
satisfaction, strengthens strategic partnerships and enables the delivery of
industry-leading cold chain solutions.

Key Responsibilities

Retail Relationship Leadership

Provide strategic leadership
across Vector’s retailer portfolio to ensure strong collaboration and
industry-leading service delivery.
Responsible for:
Retailer relationship strategy.
Retail governance forums.
Retail customer satisfaction.
Executive retailer engagement.
Strategic retailer planning.
Retail partnership development.
Escalation management.
Service improvement programmes.
Retail Operations Excellence

Own retailer-facing operational
performance across the distribution network.
Responsible for:
OTIF delivery performance.
DIFOT management.
Retail service levels.
Inventory availability.
Order fulfilment performance.
Claims and deductions management.
On-shelf availability support.
Root cause analysis and corrective actions.Supply Chain CollaborationLead collaborative planning
initiatives between retailers and Vector.
Responsible for:
CPFR programmes.
Forecast collaboration.
Demand planning alignment.
Promotional readiness planning.
Seasonal planning.
Retail replenishment optimisation.
Distribution network collaboration.
Capacity planning alignment.Retail Analytics &
Performance Management
Leverage retailer, operational
and supply chain data to improve performance.
Responsible for:
Retailer scorecard management.
OTIF analytics.
Forecast accuracy reporting.
Service level reporting.
Retail compliance reporting.
Root cause trend analysis.
Retail performance reviews.
Continuous improvement identification.Operational Governance
Ensure retailer commitments are consistently achieved through strong operational governance.
Responsible for:
Retail performance reviews.
Cross-functional governance.
Risk management.
Retail issue resolution.
Escalation management.
Service recovery plans.
Operational SLA compliance.
Governance reporting.
Continuous Improvement &
Innovation
Champion initiatives that
improve retailer experience and operational efficiency.
Responsible for:
Process optimisation.
Retail service innovation.
Digital retailer integration.
Automation opportunities.
Supply chain redesign initiatives.
Retail collaboration tools.
Best practice implementation.
Continuous improvement projects.Leadership & Capability
Development
Provide leadership, coaching
and capability development across the retailer organisation.
Responsible for:
Leadership of Retail Specialists and Retail KAMs.
Team performance management.
Capability development.
Succession planning.
Coaching and mentoring.
Retail excellence standards.
Operational capability building.
High-performance culture.
Key Relationships
InternalExecutive Leadership Team.Supply Chain, Planning and Logistics teams.Distribution Centre Management.Transport Operations.Commercial and Key Account Management teams.Finance, Customer Service and Continuous Improvement teams.Account Specialists and Retail Key Account Managers.

ExternalSenior retailer stakeholders.Supply Chain, Replenishment and Distribution executives at key retail customers.Customer operations and planning teams.External service providers and strategic business partners.

Qualifications, Skills and Experience Required for the Job
Qualifications and ExperienceMatric (Grade 12)Bachelor’s degree in supply chain, Logistics, Commerce, Industrial Engineering or related fieldPostgraduate qualification advantageousMinimum 10 years’ experience within FMCG, Retail, Supply Chain or Logistics environmentsMinimum 5 years’ experience managing retailer-facing teamsDemonstrated experience managing strategic retailer relationshipsProven experience in OTIF, DIFOT, customer collaboration and retailer service managementStrong operational, commercial and supply chain acumenExperience within FMCG, Retail, Distribution or 3PL environmentsProven leadership of teams with multiple direct reportsValid Code EB Driver’s Licence

Skills and CompetenciesAdvanced knowledge of FMCG retail operations, supply chain management and logistics.Extensive understanding of retailer operating models, distribution networks and replenishment processes.Strong knowledge of OTIF, DIFOT, service level management and retailer scorecard methodologies.Strategic customer relationship management and executive stakeholder engagement skills.Advanced analytical, forecasting and performance management capability.Sound commercial acumen and understanding of retailer service agreements and supply chain economics.Strong leadership, coaching and people management skills.Advanced problem-solving and decision-making capabilities.Project management and continuous improvement expertise.Proficiency in supply chain planning, reporting and performance management systems. Vector Logistics supports the principles of Employment
Equity and is committed to building a diverse and inclusive workplace.
Preference will be given to candidates from designated groups in line with our
Employment Equity Plan.If you have not heard from us within 3 to 4 weeks after
submitting your application, please consider your application unsuccessful on
this occasion. We truly appreciate your interest in joining the Vector team and
encourage you to stay connected for future opportunities that may align with
your skills and career journey.

We look forward to hearing from you!

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