Senior Franchise Administrator

DUTIES AND RESPONSIBILITIES:The Senior Franchise Administrator is responsible for providing end-to-end administrative and relationship support throughout the franchise application, onboarding and contracting processThe role acts as a key point of contact for prospective and new Franchisees, ensuring documentation is accurately managed, applications progress efficiently, and queries are coordinated with the relevant internal teams. The successful candidate will require strong administration, communication and business acumen, with the confidence to engage Franchisees on commercial and financial queriesManage the administration of new Franchisee applications from initial enquiry through to onboardingReview and vet Franchisee application documentation for completeness and accuracyCoordinate and participate in initial meetings with prospective FranchiseesCoordinate the drafting and completion of franchise agreements in conjunction with the Legal teamManage the onboarding process for approved Franchisees, including the opening and setup of relevant accountsMaintain accurate records and ensure all required franchise documentation is completed and filedAct as a central point of contact for prospective and new Franchisees throughout the application and onboarding journeyCoordinate Franchisee queries with Operations, Legal, Finance and New Business teamsRespond to general commercial and financial queries relating to franchise performance, investment requirements and expected payback periodsTrack outstanding actions, documentation and approvals to ensure applications progress timeouslyBuild professional relationships with Franchisees and provide a high standard of service and communicationREQUIREMENTS: Relevant Diploma or Degree in Business Administration, Finance, Commerce or a related fieldMinimum 5 years’ experience in a senior administrative, franchise, banking, financial services or business support roleStrong administrative and document management skillsStrong commercial and financial understandingAbility to understand and discuss basic business financial concepts, including gross profit and payback periodsExcellent written and verbal communication skillsStrong relationship and stakeholder management skillsHigh attention to detail and ability to manage multiple applications and priorities simultaneouslyConfident engaging with prospective business owners and senior internal stakeholdersProficient in Microsoft Office, particularly Excel, Word and Outlook