Senior Manager Pinetown (W)

New Store Opening – Exciting Opportunity

Join our family as we open our brand-new store in Pinetown. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

DUTIES AND RESPONSIBILITIES:Overseeing overall operation of the restaurant/ take-awayEnsuring quality standards of food and COMPANY’S Standard Operating Procedures are maintainedOverseeing and managing stock control, purchasing and ordersDealing with customer complaints and maintaining customer service levels of the restaurant/ take-awayMaximising profitability and meeting sales and GP% targets, including motivating staff to do soManaging staff including discipline and work rosters.Work within a team and drive the restaurant/take-away forwardEnsuring compliance with health and safety regulationsEnsure daily opening and closing procedures are conducted at the storeMarketing activities – to ensure that promotion and incentive programmes are introduced at the storeCustomer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time framePeople management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the storeRecruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitabilityPerformance evaluation of staffREQUIREMENTS: Restaurant and Fast-Food Service experience. Minimum 3 years related experience requiredGAAP experience and knowledge – AdvantageousManagement skillsOrganizational skillsCustomer service and good verbal communication skillsProblem-solving s