Career Opportunities: Senior Specialist: Market Segment Research (11823)

Career Opportunities: Senior Specialist: Market Segment Research (11823)

Requisition ID 11823 – Posted 13/10/2026 – Region (1) – Location (1)

 Job Description Print Preview

Apply

Save Job

Email Job to Friend

Return to List

Position Reports to: Executive: Operational Research
Division: Knowledge Management, Research, Taxpayer & Trader Education
Location: Lehae La SARS, Brookly Bridge Pretoria
Advert Closing Date: 23 October 2026

About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.
Job Purpose
To provide in-depth market research and analysis of products as per legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

Honours Degree (NQF 8) in Behavioural Science, Behavioural Economics, Psychology, Industrial Psychology, Economics, Sociology, Cognitive Science, Public Policy, Statistics, Data Science with 10 – 12 years’ experience in behavioural research, applied social research, behavioural insights, policy research, customer or taxpayer research, or programme evaluation environment, of which 3 – 4 years at a specialist level.

#Alternative/OR

Bachelor’s degree in (NQF 7) in Behavioural Science, Behavioural Economics, Psychology, Industrial Psychology, Economics, Sociology, Cognitive Science, Public Policy, Statistics, Data Science with 12-15 years’ experience in behavioural research, applied social research, behavioural insights, policy research, customer or taxpayer research, or programme evaluation environment, of which 3 – 4 years at a specialist level.

Added Advantage Requirements:

• Data analysis: R Studio
• Power BI Data Analytics
• Python
• SQL Query Basics and Fundamentals
• AI & Machine learning research
• Natural language processing
• Cognitive biases and heuristics
• Nudge theory
• Behavioural change frameworks (COM-B, EAST, MINDSPACE, BASIC, Behaviour change wheel)

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
• Ensure timeous communication on progress and challenges in achieving divisional and business unit goals to all relevant stakeholders.
• Implement research methodologies and techniques that enables monitoring and reporting of research and analytical activities.
• Influence and communicate across business areas impacted by practice area to minimise resistance and ensure onboarding of new thinking.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy development and optimisation of practises, processes and systems across an internal value chain.
• Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.

Governance

Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

Develop and ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Research, benchmark and develop client service delivery and efficiency models that leads to optimal service delivery

Behavioural competencies

Accountability
Analytical thinking
Attention to details
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
External Awareness
Fairness and Transparency
Honesty & Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust

Technical competencies

Business Knowledge
Creative and Innovative Thinking
Data Collection and Analysis
Economic Research
Efficiency improvement
Functional Policies & Procedures
Policy Analysis
Reporting
Research

Compliance Competency

GOC Secret

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Protect yourself. Never pay for a job.
Recruitment Fraud Alert: SARS never asks for payment for vacancies, interviews, or appointments. Any such request is a scam.
SARS official reporting channels: SpeakOut@sars.gov.za; Anti-Corruption@sars.gov.za; ReportingUnprofessionalConduct@sars.gov.za; SARS Hotline number (0800 00 28 70).

Apply

Save Job

Email Job to Friend

Return to List

Email this job to a friend





The job has been sent to

Please provide the information below

Job title:

*Your friend’s email address:

Message:

*Confirm you are not a robot:

Send

Cancel