Technical Authorisations Agent

LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.LiquidCapital is seeking to employ a qualified and experienced Technical Authorisations Agent. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team. The successful candidate will report directly to the Technical Call Centre Manager.
JOB DESCRIPTION:
LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team.The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.
DUTIES/KEY RESPONSIBILITIES:
Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmentalVerifying policy details and supplying dealers with information on requestAssess technical reports and perform desktop analysis when processing claimsAdmin duties related to claims and authorisationsMaintaining high levels of customer service at all timesLiaising with all internal divisions and providing info to necessary partiesScrutinizing of dealer quotes to minimize costs and mitigate riskCarry out vehicle assessments onsite and reporting when requiredPromote the use of the Online Authorisations systemAssisting other teams when the job requires it
EDUCATION AND EXPERIENCE:
Grade 12 / MatricQualified technician (mechanic) – not negotiableMinimum 2 years Motor Industry experience and strong technical knowledge of vehicles is a must, as there will be a requirement to inspect vehicles on site and reportMust have knowledge of diagnostic protocols, utilising measuring tools and testers1 – 2 years Authorisation Call Centre experience (Advantageous)

KNOWLEDGE AND SKILLS REQUIRED:Computer literate (Full MS Office)Excellent telephone and communication skillsAbility to multi-taskDeadline drivenAction orientatedApproachableStrong communication skillsCustomer focusedProactive and engagingNegotiating skillsExcellent time management and attention to detailConfident and assertiveAbility to work under pressureTeam PlayerStrong analytical skillsOTHER REQUIREMENTS:
Criminal and credit clearReliable or own transportOwn and live up to company values